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Small teams in large corporations can ‘out small’ today’s successful smaller players, and win big. Smaller competitors to today’s largest corporations are consistently winning in customer satisfaction ratings without the so-called economies of scale associated with large (frequently out-sourced) customer care centers. For the largest companies in some key sectors – such as telecommunications, technology, andfinancial services – there is the potential…
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not given an alternative…
In a global marketplace, companies have a primal motivation for continually improving the value-proposition of their offering. They have to outpace the competition and offer more and more, for less and less, otherwise risk losing the customer. To meet these demands of the customer requires that companies constantly seek to increase the velocity of throughput…
“Changing a Continuous Improvement Initiative into a Global Program”; LMJ Board Member and XONITEK’s Chairman, Joseph Paris, discusses the tribal nature of people and how it hinders the scaling of lean in business. Published in Lean Management Journal in the July 2014 issue. Download PDF
Many people confuse effectiveness with efficiency. Organizations strive to be more efficient and in doing so, forget about how effective their actions really are. It should not come as a surprise that often the price for greater efficiency is less effectiveness. One of the first steps to take is to understand what efficiency and effectiveness…
I have been involved with the Mergers and Acquisitions marketplace for several years. I have seen my fair share of the good, the bad, and the ugly when it comes to the orientations, motivations, and activities of the various Private Equity firms (as well as some Hedge Funds) to whom I have been exposed and with whom I…
