Build Organizational Capacity and Capability – For Free

I was coaching one of the national oil companies in the Middle East, offering mentorship to the director of their operational excellence program.  He was frustrated because he had invested considerable funds building a team of sixty Lean Six Sigma Black Belts over a nine-month period, and they had not yet worked on—much less completed—any

Continuous Improvement Capability: Has the training worked?

CONTENT PARTNER CONTRIBUTIONAs seen in the Jun-2015 edition of the Lean Management Journal Continuous Improvement (CI) is a well-established concept within organisations. Many have developed elaborate CI strategies and transformation programmes. However, in our opinion, there is a fundamental problem that advocates of CI need to address. How successful have we been as a CI

CASE STUDY: A new prescription for improving business performance at GlaxoSmithKline

Introduction GlaxoSmithKline (GSK) is a global healthcare group headquartered in London, UK, engaged in the discovery, development, manufacture and marketing of pharmaceutical products and health-related consumer products. (http:\ Outline This article will share how we started, scaled up and began to embed the ADP (Accelerating Delivery and Performance) way of working in GSK between 2009 and