|Lessons from Mt. Stupid|
By Joseph Paris; Chairman, XONITEK Group of Companies
|I recently had the opportunity to meet the Director of Operational Excellence in Europe for a publicly-traded company. He was a bright and passionate individual for sure, and we promised to have a follow-on conversation in a month’s time.|
When it came time for the follow-up call, the much learn’d and passionate individual told me that he had been released. Being rather shocked, I asked what had happened. He told me the company had killed the entire Operational Excellence program to “cut costs”. Hmmm… and so it goes.
Believe it or not, I see this more often than you might imagine; Operational Excellence programs being cut or killed to save costs, Continuous Improvement programs ceasing to be “continuous”, Lean and Six-Sigma programs being starved of oxygen – the incredible (read: impossible) demands of corporate leadership on the improvement teams to accomplish grand goals with little or no support, and the more incredible acceptance of the demands under such conditions by the improvement team leadership.
But why is that? Is it inevitable or can it be avoided?
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September 23-25, 2014
Operational improvements that are low risk and high impact: Isn’t that what every business wants? So attend the 4th Annual Operational Excellence Energy Europe Summit and learn to drive value, optimise your operational processes and build a world class organisation. XONITEK’s Joseph Paris will be serving as a featured speaker.
September 28-30, 2014
Held under the patronage of the National Oil and Gas Authority, will bring together leading IOCs, NOCs, EPCs Petrochemical companies, Technology Providers and Management Consultants to share insight and deliver solutions ensuring the GCCs status as a leader in operational excellence. XONITEK’s Joseph Paris will be speaking.
European TPM® and Similar Systems in Practice Conference
October 7-9, 2014
Our goal is to help those professionals who are making a continuous effort to improve their company’s productivity. The conference will provide a forum for all to share achievements, & discuss difficult issues. By learning from each other’s experience the best practices will soon spread through countries or even continents. XONITEK’s Joseph Paris will be presenting.
|Process Improvement For Small to Midsize Companies: Don’t Wait, Act Now!|
By Edwin Boon
Time and again, I have seen many processes across a variety of industries with an error rate in the range of 20-30%. Most of the time, this error rate is unnoticed, ignored, or considered part of doing business. Imagine the numbers of upset customers these types of error rates generate. With social media, an unhappy customer will tell thousands of other people how bad you are within seconds! One customer can cause serious damage to your brand and exponentially increase the need for better process excellence.
You need to take Customer Satisfaction seriously. Do you know your repeat and referral business? Is it low? What if it can grow to 30-40% of total revenue? That is what brand promoter and loyal customers do. They tell everyone to buy from you!
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|Operational Freedom: Trust and Independence in an Education System|
By Jukka O. Mattila
In Finland, the external school inspectorate ceased in 1988. Presently, wide operational freedom prevails in the school system, but does this freedom come at the expense of inadequate national performance data?
|TRUST ME – I’M AN ENGINEER |
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Trinity DeMars – Editor & Director of Operations
OpEx Society & Industry Events
LMJ Board Member and XONITEK’s Chairman, Joseph Paris, explores the financial industry’s attempts at lean and shows where the real savings have been made.